Sustainability 07. August 2020
During the COVID-19 pandemic, FIMIC, a global supplier of filtration solutions for plastic recycling
During the COVID-19 pandemic, FIMIC, a global supplier of automatic filtration solutions for plastic recycling industry, has successfully performed multiple remote installations with its Customers.
Back to end of February 2020, when the pandemic outbroke, FIMIC immediately took action on planning and executing remote installations. From the engineer to make the clear instruction sheet to check the mechanical installation, sales team to make clear video of the introduction on each part and the remote service team and the team from customer’s side to work for the successful start-up. Till now, July 2020, FIMIC has completed their 15th remote installation with their customer.
Due to the traveling restrictions, FIMIC technicians could not physically install the filters on site but FIMIC provided superior assistance remotely. FIMIC keeps finding new tools for customers to have better installation experience. Recently, FIMIC has developed a new application/platform to stay in contact with customer who is experiencing remote installation. Instead of using browser, customers can chat or call us through the App for faster and real-time assistance. The app assistance also includes the function of augmented reality tools (AR), video chat and translation. This avoids many inconveniences to our customers in different countries.
Covid-19 did not stop FIMIC team to manufacture high quality filters, in the meantime, we keep developing better opportunities to offer better service under any circumstances!
FIMIC never lets you down!
Back to end of February 2020, when the pandemic outbroke, FIMIC immediately took action on planning and executing remote installations. From the engineer to make the clear instruction sheet to check the mechanical installation, sales team to make clear video of the introduction on each part and the remote service team and the team from customer’s side to work for the successful start-up. Till now, July 2020, FIMIC has completed their 15th remote installation with their customer.
Due to the traveling restrictions, FIMIC technicians could not physically install the filters on site but FIMIC provided superior assistance remotely. FIMIC keeps finding new tools for customers to have better installation experience. Recently, FIMIC has developed a new application/platform to stay in contact with customer who is experiencing remote installation. Instead of using browser, customers can chat or call us through the App for faster and real-time assistance. The app assistance also includes the function of augmented reality tools (AR), video chat and translation. This avoids many inconveniences to our customers in different countries.
Covid-19 did not stop FIMIC team to manufacture high quality filters, in the meantime, we keep developing better opportunities to offer better service under any circumstances!
FIMIC never lets you down!
Fimic srl
Contact
Ms. Erica Canaia